Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep support open when you reach out. This policy explains what we gather, how we use it and who you contact to request changes or deletion.

Account dataPayment recordsDevice infoSupport logsCookie use
xbaee How We Handle Your Account Information
POLICY HELP

Privacy Questions and Data Requests

Reach our team to ask about this policy, request a copy of your account data or submit a deletion request. We answer privacy enquiries within two business days and process data-access requests as local law requires.

Live Chat Open the chat widget on any page to speak with a support agent about your privacy rights, data requests or account-information questions in real time during business hours.
Email Support Send your privacy enquiry or data-access request to our support email address and we will reply with instructions or the requested records within two business days.
Account Settings Log in and visit account settings to review the personal information we hold, update your mobile number or email address and toggle marketing preferences on or off.
DATA PRACTICES

How We Protect and Use Your Information

We encrypt payment data when you deposit via bKash or Nagad, store account records on secured infrastructure and limit staff access to customer information. Cookie use helps us keep your session active and measure site traffic without tracking you across unrelated websites.

Wallet Encryption

Payment details you enter for bKash, Nagad and Rocket deposits pass through encrypted channels so transaction data stays private between you, us and the wallet provider during transfer.

Cookie Control

We set session cookies to keep you logged in and analytics cookies to count visits and page loads. You can block third-party cookies in your browser without breaking core account functions.

Data Retention

We keep account records and payment logs for regulatory compliance and dispute resolution. When you close your account we archive the data rather than deleting it immediately to meet legal obligations.

Access Requests

Contact support to request a copy of the personal information we hold about you, correct inaccurate details or ask us to delete your account when permitted under local data-protection rules.

Privacy Policy Questions

We collect your mobile number, email address, payment details for bKash, Nagad or Rocket, device identifiers and IP address to verify your identity, process deposits and authorize withdrawals.

We share payment data only with bKash, Nagad and Rocket processors to complete your deposit or withdrawal. We do not sell transaction records to advertisers or third-party data brokers.

We retain account records and payment logs for regulatory compliance and dispute resolution. When you request account deletion we archive the data rather than erasing it immediately to meet legal obligations.

Yes. Contact support via live chat or email to request a data report. We deliver the information within two business days as local data-protection rules require.

We use session cookies to keep you logged in and analytics cookies to measure site traffic. You can block third-party cookies in your browser settings without breaking deposits or lobby access.

Log in, visit account settings and choose the close-account option, or contact support to request deletion. We archive core records for compliance but stop processing your data for marketing once closure completes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.