Reference

Legal Terms That Cover Your Account

Using xbaee means these terms apply to your account, your deposits via bKash, Nagad, or Rocket, and everything in between. Access and eligibility depend on your local law and the regions where our services are available.

Account-based accessbKash, Nagad, Rocket paymentsRegion and eligibility rulesYour rights, clearly stated
xbaee Legal Terms That Cover Your Account
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

Your account security and the way we handle your personal data are part of our legal obligations to you. Here is how we approach each area so you know exactly what to expect.

Data Handling

We collect only what is needed to run your account — your registered mobile number, payment wallet details, and session activity. We do not sell this data to third parties.

Cookies and Tracking

We use cookies to keep your session active and remember your lobby preferences. You can manage cookie settings from your browser, though some account functions rely on session cookies to work.

Account Security

Every login is verified via OTP sent to your registered mobile number. If you notice unrecognised activity, use the account lock option immediately and contact support with your reference number.

Data Retention and Changes

We hold your account data for as long as your account is active and for a period after closure as required. To request a copy of your data or ask about deletion, contact support with your account ID.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For questions about your account terms, a payment dispute, or how your data is handled, our support team is the right starting point. Reach out through the channel that works for you — we handle legal and account queries the same way we handle payment support, with a reference number assigned to every case.

Team online

Live Chat

Start a chat session directly from the lobby. Legal and account queries are handled by the same support team — reference your account ID when you open the chat.

Email Support

Send your legal or account query to our support address. Include your registered mobile number and a brief description so the team can pull the right case file.

Account Help Centre

The Help Centre inside your account covers common legal questions — account suspension, payment disputes, and term changes — with step-by-step paths to resolution.

Common Questions About Your Rights and Terms

Real questions from account holders about how our legal terms work, what your rights are, and how to act on them.

These terms apply to anyone who opens an account on xbaee. Eligibility depends on your local law and the regions where our services are available — verify this before you register.

Access depends on local law and eligible regions. We do not operate where online gaming is prohibited. It is your responsibility to confirm whether access is permitted under the laws that apply to you.

Contact support via live chat or email with your account ID and the transaction reference. The team will trace the payment against your account record and follow the dispute path set out in our payment terms.

We notify account holders when material changes are made. Continuing to use your account after that notification means you have accepted the updated terms. Check the terms page for the latest version date.

Send a data request through support email with your account ID and registered mobile number. We will respond within the timeframe required under applicable data rules for your region.

Accounts can be suspended for breach of terms, suspicious activity, or at your own request. If your account is suspended, contact support with your account ID to understand the reason and the path to resolution.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.